F.A.Q

Frequently Asked Questions

  • Create an account by clicking on “register”. After filling out a short form, you will be officially a allcncdesigns.com user. Alternatively you can also go to this page https://allcncdesigns.com3d.com/en/users/sign-in and fill in your email, username and password or use one of the social network login buttons.

  • To upload one or more of your design files, simply click on the “upload” button at the top left of the horizontal menu. You will then arrive on the upload page. If you are not yet registered on the platform, you will need to create an account, otherwise you will just have to login to your allcncdesigns.com account. Then, you only have to fill in the form with the title of your creation, its description, cnc files, images, etc. Then, on the below page, you will able to see the price and taxes applied to your design files. When all these steps are completed, your design will be online!.

  • To share photos of your carved/engraved objects made from files downloaded on allcncdesigns.com, simply click on the “upload” button at the top left of the horizontal menu. You will then arrive on the upload page. If you are not yet registered on the platform, you will need to create an account, otherwise you will just have to login to your allcncdesigns.com account.

  • To download some stl files, it’s very easy. You just have to search and click on the design file and then click on various “download” options on the right of each design file page. Then click on the “download your files” button on the final page. Your downloads will then start after clicking on “download your files” and will appear in the dedicated folder for downloads defined by your internet browser. Note that before you need to log in to your allcncdesigns.com account or to register if you are a new member.

  • To buy some design files, you just have to click on the various download options on the right of each design page. Then you have to go to your cart and validate it by clicking on the “proceed to download” button. And choose your favorite payment method, you can choose to pay with your credit card or upi etc.. Finally, click the “download your files” button on the final page. Note that first, you need to log in to your allcncdesigns.com account or to register if you are a new member.

  • To download a file you have already downloaded it’s really easy. Connect on allcncdesigns.com with your logins, go to your personal account to see all your orders: https://allcncdesigns.com. Click on the “download” button on each line, at the right of the page and download your files by clicking on the “mail your designs” button.

  • • To create a collection, simply click on the “new collection” button found on this page and then click on the “add to” button located under the “download” button on each designs page you wish to add to a collection. You can also create one directly from the options provided after clicking the “add to” button by choosing “new collection” option>

    • To remove a design from a collection you can uncheck the collection from the dropdown menu after clicking the “add to” button

    • By clicking on the three small dots of each collection you made, you can choose to:

    1. Switch your collection into “private” mode: it will only be visible to you in your personal account;

    2. Or share it in “public” mode: it will then be visible to everyone and accessible in the “community collections” section and on your allcncdesigns.com profile in the “collections” tab.

    • If you’re a designer and want to organize your many designs on your profile, it's very simple. Just create a public collection but select only your own designs. Thus, your themed “featured” designs will be displayed directly above your designs on your profile, in the “my designs” tab.

  • It’s pretty easy. You can go on your designs collections page, click on the 3 dots menu and choose the “move up” option. Your collection will then move higher on your listing.

  • To change your username or profile picture or to edit your entire profile, you can go to your personal account and change the corresponding fields.

  • In the login form, you can request a new one by email. If you have lost your email, we cannot do anything for you.

  • By default your account is set as a member. When you upload your first creation, you officially become a seller on allcncdesigns.com. To do this, you just have to click on “upload” (yes, we’ve thought of everything).

  • To withdraw your money, please go to your personal account in the sales section. Money transfers are made manually via upi every 4th week of next month to your personal account.

  • You want to increase the visibility of your creations? Check out our allcncdesigns.com tips to boost your downloads and sales of your design files. By following these tips you will be sure to reach out to the maximum number of people who would be interested by your creations. In order to allow you to take full advantage of our platform.

  • Don't worry, you've also received the download link by email. You can download your files later. All purchased files are also available in your personal account here: https://allcncdesigns.com, you can download it whenever you want.

  • All you have to do is going to their profile, by clicking on feedback option, you will be able to contact us. Messaging on allcncdesigns.com is a private messaging with our customer care staff. It is a place of exchange, thank you for being courteous and respectful. Any commercial or malicious solicitations will be removed. Have a good discussion!

  • Our refund policy is as follows:

    • The customer can dispute a purchase up to 7 days after the download
    • The customer must first contact the support team by sending a message on their allcncdesigns.com profile or by leaving a message in the “comments” section of the 3d file page
    • If within 7 days, the customer does not receive a response or if the seller has not been able to resolve the problem, the customer is invited to contact allcncdesigns.com
    • Allcncdesigns.com will then take in hand the file and will make the refund if indeed the problem is proven and has not been solved by the seller under article l 121-20 of the consumer code applicable to digital goods, customers do not have a right of withdrawal if the digital creation is perfectly consistent with its description and functional.

    Below is an explanation of the policy that allcncdesigns.com follows when a customer is not satisfied with the design they have downloaded and requests a refund for one of their paid orders.

    • Customer may dispute a purchase up to 30 days after download.
    • The customer must first contact the seller designer by sending a message on their allcncdesigns.com profile or by leaving a message in the "comments" section of the design file page
    • If within 7 days, the customer does not receive a response from the designer or if the designer has not been able to resolve the proven problem, the customer is invited to contact allcncdesigns.com
    • Allcncdesigns.com will then take charge of the file and will make the refund if the problem is proven and has not been resolved by the seller.

    Reasons (non-exhaustive list) that may lead to a refund of the customer:

    • The file is incomplete, a part is missing
    • The file has infringed the copyright of another creator
    • The file has errors and cannot be carved
    • The designer has failed to provide customer service by not responding to customer messages
    • The 3d file violated the platform's terms and conditions
  • You can download your invoice from your personal account in the downloads tab or directly on the order confirmation page through the “invoice” button. First, please fill in your various information related to your identity from the account tab. This information will remain private and will be visible only to you but is essential for the invoices generation.

  • Allcncdesigns.com is a responsive web design site, which means that it is readable and accessible on any smartphone or tablet screen. Simply go to the internet browser of your device and access the platform via your favourite search engine or by typing the url of the site. To facilitate access to allcncdesigns.com on mobile and tablet, it is possible to create an icon on your home screen to open allcncdesigns.com directly. Here is the manipulation to do, it’s very simple.

    On iphone:

    1. Open the safari browser on your iphone or ipad
    2. Type in the address bar, the url: https://allcncdesigns.com3d.com
    3. Click on the share icon (square with an arrow pointing up)
    4. Scroll to the right of the menu that has just appeared
    5. Click on the on home screen button
    6. Give your shortcut a name, for example “allcncdesigns.com 3d” (how original :))
    7. Press the “add” button in the upper right corner of the screen to save your changes

    On android:

    1. Open the google chrome application.
    2. Type in the address bar, the url: https://allcncdesigns.com3d.com
    3. Press the three small dots in the menu on the top right
    4. Select “add to home screen”
    5. Give your shortcut a name, such as “allcncdesigns.com 3d” or “my favorite site that i love sooooo much!”
    6. Press “add” and a shortcut to allcncdesigns.com appears on your home screen

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